Effective date: 28.12.2023
Thank you for choosing Norah Innovative Solutions for your needs. We are committed to providing high-quality products and services to our valued customers. Please read our refund policy carefully to understand your rights and responsibilities.
Refund Eligibility
- Refunds are applicable only to eligible products and services purchased directly from Norah Innovative Solutions.
- To be eligible for a refund, you must request it within 2 days of the purchase date.
Refund Process
- To initiate a refund, contact our customer support team at gilbert@nisolutions.co.in.
- Clearly state the reason for your refund request, providing relevant details.
- Our team will review your request and respond within 7 business days.
Refund Approval
Refunds are granted based on valid reasons, such as:
- Defective or malfunctioning products/services.
- Unfulfilled services as per the agreed terms.
- Other genuine reasons deemed acceptable by Norah Innovative Solutions.
Refund Denial
Refunds will not be granted in the following cases:
- Change of mind or dissatisfaction without valid reasons.
- Violation of our terms of service.
- Failure to provide necessary information for the refund process.
Refund Method
- Approved refunds will be processed using the same method as the original payment.
- Refunds may take 15 business days to reflect in your account.
Cancellation Policy
- Cancellations made within 24 hours of the purchase may be eligible for a full refund.
- Cancellations after 48 hours may incur a cancellation fee.
Contact Information
For any refund-related inquiries or assistance, please contact us at gilbert@nisolutions.co.in.
Policy Amendments
Norah Innovative Solutions reserves the right to amend this refund policy at any time. Changes will be effective immediately and communicated through our website.